Refund Policy

We value your satisfaction and aim to provide clear guidelines on our refund process. Please take a moment to review the following information.

Eligibility for Refund:

Product or Service Issues:

Refunds are applicable in cases of product or service issues, including technical malfunctions or other factors hindering proper usage.

Cancellation of Services:

Users can request a refund for canceled services within the specified time frame outlined in our Terms of Service.

How to Request a Refund:

Contact Support:

To initiate a refund, please contact our support team at support@pivotalroad.com with details of the issue.

Provide Information:

Clearly state the reason for the refund request and provide any necessary information or documentation to support your claim.

Refund Processing:

Review and Approval:

Our support team will review your request and, if eligible, process the refund promptly.

Notification:

You will be notified once the refund is approved and processed.

Exceptions:

Expired Services:

Refunds are not applicable for services that have expired or passed the specified usage period.

Change of Mind:

We do not offer refunds for cases where users have simply changed their minds about a purchase.

Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at refund@pivotalroad.com.